Privacy Notice
NodesNow Privacy Notice Highlights
Welcome to the NodesNow website, which is owned and operated by NodesNow, Inc., a Delaware corporation, (hereinafter, as appropriate, “NodesNow,” “us,” “we,” or “our”). This notice provides highlights of the Full Privacy Notice that currently applies to NodesNow’s collection and use of information from any device used to access or connect to the NodesNow website using an Internet browser or the NodesNow mobile app (the “Mobile App”). The NodesNow website and the Mobile App are referred to in this Privacy Notice as the “Site.” In general, the purposes of the Site include providing information about NodesNow's services and products, which consist in the development, manufacturing, distribution, and marketing of digital communication and collaboration solutions, platforms, services, and devices, in particular interactive multi-touch displays and software solutions for simultaneous work on a project.
IF YOU DO NOT AGREE TO SHARE INFORMATION AS CONTEMPLATED IN THIS PRIVACY NOTICE, PLEASE DO NOT USE THE SITE.
What’s New?
The NodesNow Privacy Notice was last updated effective June 1, 2023.
Information We Collect and Receive
NodesNow collects Personally Identifiable Information (“PII”) and Non-Personally Identifiable Information (“NPII”) about you directly from you and your computer or device. We also gather information about you through services such as Google Analytics and share information with data analytics providers that help us know our Site visitors better.
We also use cookie data to understand how Site visitors use the pages of the Site and for other purposes. See our Cookie Notice.
Information Sharing
NodesNow shares Personal Information about you with various vendors in order to deliver goods and services that you have requested from us.
We also share Personal Information that may result in you being served targeted advertising through your Internet browser or mobile device.
Advertising
If you consent by opting in, we use your Personally Identifiable Information (“PII”) to advertise our goods or services to you. If you consent by opting in, we share your PII with third parties so that they can advertise goods or services to you. If you consent by opting in, we allow third parties to place targeting cookies on your computer or device so that they can understand your online behavior in order to make you aware of goods or services that are of particular interest to you.
Your Privacy Choices
You have choices concerning how we use your information, which we describe below.
How to Contact Us
NodesNow, Inc.
251 Little Falls Drive
Wilmington, DE 19808
[email protected]
Table of Contents
This Privacy Notice provides information about Personal Information we collect, use, and share.
By accessing the Site, you are agreeing to the terms of this Notice. IF YOU DO NOT AGREE TO SHARE INFORMATION AS CONTEMPLATED IN THIS PRIVACY NOTICE, PLEASE DO NOT USE THE SITE.
This Privacy Notice applies to both Personally Identifiable Information (“PII”) and Non-Personally Identifiable Information (“NPII”) that we obtain through the Site, our Internet-based services and web-based applications (collectively, the “Services"). We will call PII and NPII “Personal Information.”
When you access or use our Services, you acknowledge that you have read this Notice and understand its contents. Your use of our Services and any dispute over privacy is subject to this Privacy Notice and our Terms of Use (including any applicable disclaimers of warranties, limitations on damages, and the resolution of disputes).
We may update this Privacy Notice at any time as we deem appropriate. Where the changes are material, we will post them here in advance and, if the changes are likely to affect you personally, we will also attempt to contact you directly (such as via email if we have your email address). It is important that you check back from time to time and make sure that you have reviewed the most current version of this Privacy Notice.
What Kinds of Personal Information Do We Collect?
When you request information from NodesNow via this Site, you may be asked to provide basic contact information (e.g., name, e-mail address, phone number). If you are interested in becoming a registered user of the Services, additional information may be collected. We may collect and retain contact and other information from you in a number of ways, such as when you request information, submit a feedback or contact form, or provide other information.
This Site may also collect various kinds Non-personally Identifiable Information (“NPII”) from you in the course of your navigation of the Site, such as the URL of the site you just came from, the browser version you use, whether you are a new user of the Site, your Internet Protocol (IP) address, IP ports, date/time of access, size of data transferred, pages you visit, sessions, average session duration, bounce rate, and goal completions.
In particular, we have collected the following categories of Personal Information regarding our Site users in the last 12 months:
Category
|
Examples
|
Collected
|
A. Identifiers.
|
Real name, Email address, Mobile device IDs, mobile device manufacturers and browser types |
YES |
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
|
Real name, address, telephone number and employment.
Some personal information included in this category may overlap with other categories.
|
YES |
C. Protected classification characteristics under California or federal law.
|
None |
NO
|
D. Commercial information.
|
None. |
NO |
E. Biometric information.
|
None. |
NO |
F. Internet or other similar network activity.
|
Browsing history, search history and information on a consumer’s interaction with a website, application, or advertisement. |
YES |
G. Geolocation data.
|
IP addresses and geolocation
|
YES |
H. Sensory data.
|
None. |
NO |
I. Professional or employment-related information.
|
Professional or employment-related information, namely your job title. |
YES |
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
|
None. |
NO |
K. Inferences drawn from other personal information.
|
None. |
NO |
We collect Personal Information directly from you, as well as automatically through your use of our Services.
Personal Information That You Give Us: We may ask you for information explicit for certain purposes, such as setting up an account. You decide how much information to share with us in most cases, but not sharing required information may limit your ability to take full advantage of certain Services.
In most cases, this information is obtained by various tracking technologies. Tracking technologies may include "Device Identifiers."
You can read about how we may use tracking technologies here.
Metadata is technical data that is associated with your use of the Site. Metadata can describe how, when, and by whom a piece of user content was collected and how that content is formed. Users can or may have Metadata added to their user content to make it more searchable by others and more interactive.
Information We Collect From Third Parties: We may obtain information about you from third parties, such as receiving your name and email address from the Microsoft Azure Active Directory through the Microsoft 365 platform.
How Do We Use Personal Information?
In this Section, we talk about:
We process your Personal Information for the following reasons:
Please do not supply any other person's personal data to us unless we prompt you to do so.
Name of Third Party |
Name of Software or Service |
Describe Function of Software or Service and Privacy Notice URL |
Functional Software, Inc., d/b/a Sentry |
Sentry
|
Sentry offers an application monitoring solution designed to identify, monitor, and alert developers to errors, bugs, and other performance issues that are occurring in their applications. Sentry’s privacy notice is here. |
Google, Inc. |
Google Analytics |
A web analytics service provided by Google that tracks and reports behavior of website visitors. The privacy notice for Google Analytics is here.
|
Cloudinary Ltd. |
Programmable media
|
Create transformative visual experiences with image and video. The privacy notice for Cloudinary is here
|
Microsoft Corporation |
Microsoft Azure Active Directory |
A cloud-based identity and access management service. The Microsoft privacy notice is here. |
Intercom, Inc. |
Proactive support |
Deliver help content to customers – and scale your support – with our integrated knowledge base. The privacy notice for Intercom is here
|
Mixpanel, Inc. |
Mixpanel |
Mixpanel is a powerful real-time analytics platform that helps companies measure and optimize user engagement. Mixpanel is an app used for tracking customer behavior. The privacy policy for Mixpanel is here
|
Okta, Inc. |
Auth0 |
The Auth0 identity platform supports different application types and frameworks. Whether your application is a regular web app, a mobile app, or a machine-to-machine app, Auth0 provides configurations for the most secure authorization grant, or workflow. The privacy policy for Auth0 is here
|
If you consent by opting in, we share your PII with third parties so that they can advertise goods or services to you.
If you consent by opting in, we allow third parties to place targeting cookies on your computer or device so that they can understand your online behavior in order to make you aware of goods or services that are of particular interest to you.
In addition, in the event of a sale of our company, we may transfer our rights in your Personal Information to an acquirer. This transfer would not be considered a sale under an instruction not to sell your Personal Information because it would be made in the context of a sale of our business.
Data Retention
The time periods for which we retain your PII depend on the purposes for which we use it. NodesNow will keep your Personal Information for as long as we have a legitimate and lawful purpose to do so. The information we collect may be stored and processed in servers in the United States and wherever NodesNow and our service providers have facilities around the globe.
Children’s Privacy
This Site does not knowingly collect information from children under thirteen (13) years of age. If you are under thirteen (13), do not send any information about yourself to this site. In the event that we discover that a child under the age of thirteen (13) has provided Personal Information, we will immediately delete the child’s personal information.
Data Storage and Data Transfers
NodesNow is headquartered in the United States but may use service providers throughout world. As such, we and our service providers may transfer your Personal Information to, or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction.
Links to Other Websites
Our Site may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with NodesNow. Linked websites may have their own privacy notices, which we strongly suggest you review if you visit those websites. We are not responsible for the content, privacy practices, or use of any websites that are not affiliated with NodesNow.
Contact Us
If you have questions or concerns regarding this Privacy Notice, or would like to update information we have about you or your preferences, please contact us at: NodesNow, Inc., 251 Little Falls Drive, Wilmington, DE 19808, [email protected].
Your Privacy Rights and Choices
CALIFORNIA
As modified by the California Privacy Rights Act, the California Consumer Privacy Act ensures that California consumers have the following rights with respect to the collection, use, sharing, sale, and other processing of their personal information:
To exercise any of these rights, please follow the link under “Exercising US Privacy Rights and Choices” and provide the requested information.
Other California Privacy Rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or contact us using the information provided in the “Contact Us” section.
VIRGINIA
The Virginia Consumer Data Protection Act ensures that Virginia consumers have the following rights with respect to the collection, use, sharing, sale, and other processing of their personal information:
To exercise any of these rights, please follow the link under “Exercising US Privacy Rights and Choices” and provide the requested information.
Appeals Process
If you believe that any request you have submitted has been denied in error, you are entitled to appeal that decision by submitting a request using the link under “Exercising US Privacy Rights and Choices” and provide the requested information. Specifically, you will need to provide your state of residence and contact information as required by the mandatory fields within the webform, then should select that you would like to “Submit an Appeal” under the “Request Type” field. We will also ask for your prior Request ID, which you can find in the subject line of the emails you have received from us with respect to your prior request. You should provide your reason for requesting an appeal in the “Request Details” field of our webform.
After receiving your appeal, members of our Privacy Team will review your appeal, the rationale for denying the initial request, and will respond to you within 60 days regarding any action taken or not taken and the reasons for those actions. If your appeal is denied, we will provide you with information by which you can contact the Virginia Attorney General in order to submit a complaint.
NEVADA
If you are a resident of the State of Nevada, you have the right to request that we not sell the Personal Information we currently have about you or that we might collect about you in the future. Although it is currently our policy not to sell our customers’ Personal Information as a “sale” is defined under Nevada law, if you would like to register an email address with us to request that we not sell your Personal Information now or in the future, please follow the link under “Exercising US Privacy Rights and Choices” and provide the requested information.
EXERCISING US PRIVACY RIGHTS AND CHOICES
If you are a resident of California, Virginia, or Nevada and would like to exercise any of the privacy rights made available in the state where you are a resident, please submit a verifiable consumer request to us by either:
Please also note that you are currently only permitted to submit one type of request at a time on the above webform. If you would like to submit multiple request types, please submit a separate form for each and we will work with you to process the requests in an appropriate order.
Only you, or where allowed by applicable law someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. If permitted by applicable law, to designate an authorized agent, you must authorize that agent to act on your behalf and the authorized agent must provide a copy of that written authorization when submitting their request on your behalf.
The verifiable consumer request must:
Based on the information that you have provided, we will make commercially reasonable efforts to verify your identity against the information already in our systems. In the event we cannot verify your identity, we may request additional information from you so that we may complete your request in compliance with the requirements of applicable law. Please note that if you do not provide the required information, we may not be able to complete your rights request and will be required to deny it.
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.
You do not need to create an account with us to exercise the rights made available to you the applicable privacy laws. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
RIGHTS AND CHOICES FOR EU, EEA, AND UK CONSUMERS
If you are a resident of the European Economic Area or the United Kingdom, your local laws provide you with additional rights regarding our use of your personal information. The following supplements the information contained in the other sections of this Privacy Policy and applies only with respect to personal information collected from residents of countries to which the General Data Protection Regulation (“GDPR”) or UK General Data Protection Regulation (“UK-GDPR”) applies.
Cross-Border Transfers
NodesNow is a corporation located in the United States. If personal information is collected on our behalf from residents of the European Economic Area or the United Kingdom, that information may be transferred to the United States, which is not subject to an adequacy decision by the European Commission or the UK Information Commissioner’s Office. If personal information is transferred to the United States, those transfers will be subject to legal transfer mechanisms that may include the European Commission’s Standard Contractual Clauses and the UK’s International Data Transfer Addendum to the European Commission’s Standard Contractual Clauses. NodesNow adopts additional measures to protect your personal information during cross-border transfers including encryption in transit.
Lawful Bases for Processing
Under GDPR and UK-GDPR, the lawful bases we rely on for processing your personal information are:
Where you have given your consent to the processing of your personal information, you are able to revoke your consent at any time and can do so by following the instructions in the section titled “Your Data Protection Rights” below.
Your Data Protection Rights
Under GDPR and UK-GDPR, you have the right to exercise control over your personal information, including:
You are not required to pay any charge for exercising your rights under GDPR and UK-GDPR.
Exercising Your GDPR Rights
You have the right to control your Personal Information as described below. In order to request access to, correct, object to our use and retention of your Personal Information, or to exercise any of your rights related to your Personal Information as described in your local law, please send a request by e-mail to [email protected] or by mail using the contact information listed in the “Contact Us” section above. Please include “Personal Information Request” in the subject line of your e-mail.
You can control your Personal Information in the following ways:
When you contact us to exercise any of the privacy rights described above, please provide the following:
Because we do not want your Personal Information to be exposed to someone else, we will make a reasonable effort to confirm your identity before processing your request. This identity confirmation effort may come directly from us or from a trusted vendor.
NodesNow will only use the Personal Information you provide in connection with your request to check our systems and confirm whether we possess any of your Personal Information and to process any Personal Information access or management requests we receive from you. After we have completed reviewing your request, we may store the information we provide to you for a reasonable amount of time after fulfilling your request in case you have additional inquiries. After the information is no longer necessary, we will automatically delete this information from our records or make it permanently unreadable (masked data).
Any contact information provided in connection with a request to exercise your rights related to your Personal Information will not be used for direct marketing purposes and will not be shared with others unless necessary to verify your identity and/or complete your request.
Response Timing and Format
We will do our best to respond to your request as soon as possible, and, in any event, no later than 30 days after receiving your request. Please note that making multiple requests at one time may slow down our processing of your request. If additional time is required to complete your request, we will notify you of that fact and the reasons why we require additional time to fully respond to your particular request.
In certain circumstances, where we are able to do so, some requests may need to be fulfilled in a logical order. For example, if you request to see what information NodesNow has about you and at the same time request that we erase your Personal Information, we will first provide you with access to your Personal Information, then we may ask you to confirm again that you would like us to delete that information.
In some circumstances, we may not be able to comply with your requests related to your Personal Information. In those cases, we will respond as soon as possible, and, in any event, no later than 30 days after receiving your request. Our response will let you know if and why we are not able to comply and will share information with you about how you can object to the relevant Supervisory Authorities if you think our continued use or maintenance of that information is improper.
If you have a concern about our handling of your Personal Information or your request, please contact us first using the information in the “Contact Us” section above so we can try to resolve your concerns. We are committed to working with you to obtain a fair resolution to any complaint or concern you may have about our use of your Personal Information. If, however, you believe that we have not been able to assist with your request, complaint, or concern, you may have the right to lodge a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority. You may also have a right to a judicial remedy if it is determined your Personal Information is being used illegally.
Definitions
Analytics Providers
We may use analytics to help us better understand who our customers and website visitors are. For more information, please visit Analytics and Privacy.
Data Controller
A data controller is a person or company that has authority to decide how and why PII is processed.
Data Subject
A data subject is an individual to whom particular information refers or relates.
Data Processor
A data processor is a person or company that processes data for and only as directed by a data controller.
Personally Identifiable Information (“PII”)
Personally identifiable information (“PII”) is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. PII includes, but is not limited to, the following if it identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household:
(A) Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
(B) Any of the following categories of Personal Information: information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
(C) Characteristics of protected classifications under California or federal law.
(D) Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
(E) Biometric information.
(F) Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.
(G) Geolocation data.
(H) Audio, electronic, visual, thermal, olfactory, or similar information.
(I) Professional or employment-related information.
(J) Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99).
(K) Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
PII does not include publicly available information. For purposes of this definition, “publicly available” means information that is lawfully made available from United States federal, state, or local government records. “Publicly available” does not mean biometric information collected by a business about a consumer without the consumer’s knowledge.
PII does not include consumer information that is deidentified or aggregate consumer information.
Non-Personally Identifiable Information (“NPII”)
Non-personally identifiable information is every kind of information except for Personally Identifiable Information.
Personal Information
Personal Information is both PII and NPII.
Analytics and Privacy
Analytics Providers
Analytics providers are third-party companies that collect information when people use our Services or see the ads we serve on the Site. These companies sometimes use cookies, web beacons, and similar technologies to keep track of what content or ads users view, how long they spend on different pages, how they arrived on a particular page (e.g., through a search query, link from another website, or a bookmark), and how they respond to the ads we show them. Subject to the other provisions of this Privacy Notice and your privacy choices, we may use analytics providers to analyze your NPII so that we can better understand our Site visitors and their use of our Site.
Tracking Technologies
Subject to the other provisions of this Privacy Notice, our Site uses the following tracking technologies: "Device Identifiers." Device identifiers are strings of letters and numbers that can be used to distinguish one device from other devices. These identifiers can be used in various ways and for a variety of purposes. For example, identifiers may be used to remember your preferences in connection with a website or app, for analytics purposes, or to provide relevant ads to the device. Apple's iOS Advertising Identifier (IDFA), Google's Android Advertising ID, and Verizon Wireless's UIDH are examples of device identifiers.
|
Name |
Service |
Domain |
Domain Found |
Duration |
Description |
Support |
intercom-id-qlatgupk |
Intercom |
nodesnow.com |
app.nodesnow.com, nodesnow.com |
9 Months |
Allows visitors to see any conversations they've had on Intercom websites. |
|
intercom-session-qlatgupk |
Intercom |
nodesnow.com |
app.nodesnow.com, nodesnow.com |
7 days (from each log in) |
Allows users to access their conversations and have data communicated on logged out pages for 1 week. |
|
intercom-device-id-qlatgupk |
Intercom |
nodesnow.com |
app.nodesnow.com, nodesnow.com |
9 Months |
Used to identify the device interacting with the Messenger in order to improve security. |
Analytics and customization cookies |
_ga |
Google Analytics |
nodesnow.com |
nodesnow.com |
2 Years |
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. |
|
_ga_# |
Google Analytics |
nodesnow.com |
nodesnow.com |
2 Years |
Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions |